Our response to COVID-19 Pandemic
Together, we are facing a truly unprecedented situation. The global COVID-19 pandemic is affecting all our families, our businesses, our communities, and our way of life. During this time, we wanted to reach out and update you on how we’re approaching the situation at Tejoury. Our teams are closely following the guidelines as per the World Health Organization (WHO) and the local authorities (Ministry of Health in Saudi Arabia And Bahrain). Your safety is of utmost importance to us. As a homegrown brand, we are in this together with you and understand your concern about yourself, your families and the communities we all live in.
Our goal is simple: continue to ensure our customers the same quality of services while remaining in compliance with the sanitary restrictions established by the government. We have amazing teams across Tejoury that are here for you.
We prepared our Business Continuity Plan in place to take action by any unforeseen event. The current precautions we have put in place do not affect our capability to deliver services to you or your ability to access your documents. If the COVID-19 outbreak escalates to a level where it’s wise or required to restrict access to one or more of our sites, we will take additional steps to make sure our people and our customers are safe. This might result in us putting additional local protocols or restrictions in place.
We would like to share with you a few precautionary measures we have been practicing in our daily operations:
- Sanitized facilities. We own and operate all our warehouses ourselves and ensure the highest standards of cleanliness and hygiene at all our facilities.
- Drivers and staff hygiene. All our drivers have been trained on hand hygiene best practices as per WHO and MOH guidelines. Additionally, the staff are now sanitizing their hands before and after every interaction.
As part of our preventive actions, we’re also asking our teams to work with customers through digital channels as much as possible. We highly recommend using our “Scan On Demand” Service instead of retrieving your files physically. Please contact us for more information.
All Tejoury services, operations and customer service remain open and unchanged. We are constantly monitoring the situation as it unfolds and will keep you updated as we receive more information.
As we go forward, we’ll be sure to keep you updated, and know that we always value your questions, ideas and feedback.